If you have received a defective item, you can report this to our customer service within 48 hours. It will then be decided in consultation with you whether the item will be replaced or repaired. This depends entirely on the situation and the type of defect. We strive to resolve the resulting defect as quickly as possible. In any case, you have the right to return any purchase you have made online at Abitare Online to Abitare Online within 14 days without giving any reason. You will receive your money from the returned item in your account according to the stated refund periods.

The legal warranty applies to all items you purchase from us. This means that an item must be in good condition and function properly under normal use. If you receive an item for which this is not the case, we will be happy to provide you with a suitable solution as quickly as possible. Depending on your item, we will do this through a complete replacement, repair or refund. In addition, manufacturer's warranties apply to certain items. A manufacturer's warranty is an additional warranty issued by the importer or manufacturer. The manufacturer or importer can impose conditions on this warranty. More information about the manufacturer's warranty can be found in the product documentation.

The term of the manufacturer's warranty can be found in the supplied manufacturer's documentation.

We aim to complete all our repairs within 4 weeks at the latest. All repairs are handled by a recognized company or the manufacturer itself.

Once your item has been repaired and is ready to be redelivered to you, we will contact you before the item is shipped.

It may of course happen that you are not satisfied with the services provided by Abitare Online or that you are not satisfied with a product supplied by Abitare Online. If this is the case, we would like to hear your comment so that we can use your findings to further improve our overall service. We prefer to receive your complaint by e-mail, but a written notification by post is also possible. You will receive a written response within 5 working days of receiving your report in which we offer a solution to your complaint.