Order online

Ordering online at Abitare Interiors is very easy. On our website you can place products in your shopping cart by clicking on the order button. You can always remove products from here, add them or change quantities. When you want to pay, follow the instructions on the screen. You can also indicate your preference for shipping and payment method. After the order has been definitively placed, you will receive a confirmation of the order at the email address you provided.

Order by telephone:

You can also order by telephone. During our opening hours, see opening hours (hyperlink), you will immediately be assisted by one of our experienced employees. Our customer service can be reached on + 31 43 30 22 721. You can also order via our contact form at www.abitare-online.com/contact.

Via Whatsapp or Chat:

Naturally, we keep up with the times and you can place your order easily and quickly via Whatsapp or via the Chat on our website. Our Whatsapp telephone number + 31 43 30 22 721. You can also contact us here with other questions about, for example, your current order.

Depending on the size and weight of the items ordered, we use two types of delivery services:

Small items: parcel service

We send smaller items such as lamps, home accessories or small furniture with the parcel service (DPD, DHL or PostNL). On the evening of shipment you will receive an email from us with the Track & Trace information. This allows you to easily track the shipment and often the expected delivery time has already been indicated.

Are you not at home to receive your order and is delivery to your neighbors not possible? The various parcel services will deliver your package to the nearest Pickup Parcelshop after the first delivery attempt. On the non-home message that the driver leaves at your home, you can read where you can pick up your package.

Large items: by appointment through our carrier

Larger items (such as chairs, sofas, cabinets) that cannot be shipped with the parcel service or are too fragile will be delivered to your home by our specialized carrier. When your order is ready, you will receive a delivery calendar by email with which you can choose a delivery date. On the evening before the selected delivery date, you will receive a time slot of up to 3 hours so that you know what time you can expect delivery.

The carrier delivers on Monday to Friday (during the day only).

Your order will be delivered to the front door of the delivery address, on the ground floor. Do you live on a floor/upstairs? Then we will only deliver to your front door if it is easily accessible by a lift and the ordered item fits in the lift.

Items are not unpacked or assembled. Do you have additional wishes for delivery? Please contact us in advance to discuss the possibilities.

Tip: When completing your order, you can specify an alternative delivery address. For example, you can have the package delivered to your work.

Items that are too large or require special attention are mainly delivered by our own delivery service. Our own delivery service consists of professional delivery personnel and means of transport. If our delivery service is used, we will inform you well in advance by telephone or e-mail of the time of delivery.

As standard, orders are delivered unassembled. Unless stated otherwise. Within the Netherlands and Belgium, orders can be delivered assembled, see the heading Assembly with text and explanation of the various options. If your order value is above € 10,000, your order will be delivered and installed free of charge if desired. (excl. lighting). The packaging material is neatly cleaned up and taken away. This way you can immediately enjoy your new items. If your total order value is less than € 10,000 and you still want your items mounted. Don't worry, with our extra service we are happy to assemble your items for only €75.00 to €250.00 depending on the order size and for 1 (hanging) lamp €100 and two or more €150. So easy. For Germany, orders over €15,000 are delivered and assembled on location free of charge. Below €15,000, these costs are between €300.00 and €500.00 depending on the order size. Excluding lighting.

The delivery address can be changed up to one day before the scheduled delivery by contacting our customer service. They will ensure that your delivery address is changed.

If the DHL or PostNL delivery person cannot deliver your order at the specified time, you will receive a delivery message in your mailbox. At PostNL it is possible to change your delivery day and address via the web address on the delivery notice. If you do not contact us, a new attempt to deliver your order will be made automatically a day later. DHL offers three delivery attempts as standard. If delivery has not taken place after 3 attempts, your order will be returned to Abitare Online. We will then contact you again to make a new delivery appointment.

If you order multiple items at once, we will do our best to have all items delivered to you at once. In that case, the delivery time of your complete order will be equal to that of the item with the longest delivery time. If you prefer to have the items you ordered delivered independently of each other, you can contact our customer service to discuss the options.

What is a Track & Trace code?

If a shipment does not fit through the letterbox due to its size or represents a high value, it will be sent as a package. Every package we send has a tracking code. Also called Track & Trace code. With a Track & Trace code you can follow the logistics process of a package. From departure from our distribution center to your final destination. Have you received a Track & Trace code? Then you can view here where the package is in the delivery process.

My Track & Trace code is not working, what now?

It may happen that, after clicking on the Track & Trace code, you receive a message that no shipping information is yet available. This message may be caused by DHL or PostNL having not yet processed the Track & Trace code. In some cases there may be a delay in the provision of information. In that case, you can request the status of your order the next working day. If the same message still appears 3 days after shipment and you have not yet received your order, we kindly ask you to contact our customer service.

Of course we strive to deliver every item to you in the correct condition. Unfortunately, it may happen that damage has occurred during shipment or that an incorrect item has been delivered. In that case, please contact our customer service within 48 hours. We will then ensure that a suitable solution is provided immediately.

After placing your order, you will have received an order confirmation by email. The indicated delivery times are always stated in the product description per product. If an item or items are not in stock, you will automatically receive a Back-Order email. Max 5. Days later you will receive a new email from us with the expected delivery week, after our supplier has confirmed the order for us.

If you have ordered multiple items, your order will be shipped as soon as all items are available. In that case, you should take the item with the longest delivery time as a starting point. Sometimes partial delivery is also possible upon request. You can request this by sending an email to customer service.

Has the stated delivery time expired and have you not yet received a shipping confirmation from us? Please contact our customer service.

As soon as your order is ready for shipment, you will receive an email from us about this and an email regarding the tracking or delivery appointment no later than 48 hours in advance.

Of course we strive to deliver every item to you in the correct condition. Unfortunately, it may happen that damage has occurred during shipment or that an incorrect item has been delivered. In that case, please contact our customer service within 48 hours. We will then ensure that a suitable solution is provided immediately.

Are you still renovating or don't have the keys to your new house yet? No problem. We store your items for you for free until you want to receive them.

If you would like to use this service, please contact our customer service after placing your order. We would like to receive (an indication of) the desired delivery date.

An item or an order can be canceled for various reasons.

- The item is not in stock and cannot be delivered within the stated delivery times.
- The item is no longer available from the supplier (discontinued item)
- We have not received your deposit 2 weeks after placing your order

We will always inform you if one of the above points occurs. Naturally, the payment obligation for a canceled item will lapse. If you have already paid, we will refund the amount to your account as soon as possible.

Of course that's possible. You can place your order under your company name and will always receive an itemized invoice. Do you have specific wishes, such as a large number of items or project-based purchasing? Please contact our customer service, we will be happy to help you.

Yes, that is certainly possible. If you provide a valid EU VAT number at checkout, Dutch VAT will automatically expire. You can also submit your order via email to our customer service, including your VAT number, company name and address details. We will then provide an adjusted invoice without Dutch VAT.

Yes, we deliver throughout Europe. The shipping costs per country are listed above. If you have any further questions, please feel free to contact us.